Privacy Policy

1. Introduction

Fenetec (9381-7310-Quebec Inc.) ("we," "us," or "our") operates the website www.fenetec.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or interact with our website. By using our site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services:

a. Personal Information

When using our website, you may be asked to provide personal information such as:

Name
Email address
Phone number
Business information (company name, address)
Payment and transaction information (for purchases)

b. Non-Personal Information

We may also collect non-identifiable information, including but not limited to:

Browser type and version
Device type (mobile, desktop)
IP address
Pages visited and time spent on each page
Cookies and usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To communicate with you, including sending updates and marketing materials (with your consent)
To process transactions and payments
To comply with legal requirements
To enhance user experience through website analytics
To protect the security and integrity of our systems

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and improve our services. Cookies are small data files stored on your device. You can configure your browser to refuse cookies or notify you when a cookie is being sent. However, certain features of our website may not function properly without cookies.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party providers (e.g., hosting, payment processing) to facilitate our services.
Legal Compliance: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

6. Data Retention

We retain personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by law. Once no longer needed, we securely delete or anonymize the data.

7. Your Rights

As a user based in Quebec, you have specific rights under Quebec’s Law 25 and Canada’s PIPEDA:

Access: You have the right to access and request a copy of your personal information that we hold.
Rectification: You may request the correction of any inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw your consent to the collection and processing of your personal data at any time, subject to legal or contractual restrictions.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.

To exercise any of these rights, please contact us at the information provided below.

8. Security of Your Information

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries outside of Canada. We take steps to ensure that your data is handled securely in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this page. You are encouraged to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fenetec (9381-7310-Quebec Inc.)

info@fenetec.com